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servicedesk
Beginner

on ‎05-04-2024 17h29

1,122 Views
Message 1 of 3

Emails being blocked

Hi,

We are currently experiencing issues sending emails from our noreply address to any BT mailboxes with the following domains - @btinternet.com, @talk21, @btopenworld.com.

We are seeing all emails being bounced back starting from 15:10 on 20th March 2024 with the error message:

"Message rejected for policy reasons (2.1.2.3)"

Please can you investigate why this is happening?

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage

on ‎05-04-2024 17h43

1,109 Views
Message 2 of 3

Re: Emails being blocked

This is aBT Customer to Customer forum. Your post does not go to BT.

Have a read through this link and if ned be contact the BT Postmaster. The address is in the link.

https://www.bt.com/help/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for....

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infinitywaiter
Contributor

on ‎05-04-2024 17h53

1,105 Views
Message 3 of 3

Re: Emails being blocked

What are you sending out, maybe you have something in that email that the recipients server didn't like and see as spam, like links or telephone numbers, either in the email or it's signature.

Have you sent a message to postmaster@btinternet.com?

A forum search before posting would have given you results like here:

https://community.bt.com/t5/Email/Re-554-Message-rejected-for-policy-reasons/td-p/2267605

I do not subscribe, so please do not always expect a reply.
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