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Message 1 of 3

NEW E MAIL FORMAT

Experiencing issues with new format :

Although I have saved 'show all images' the system does not show all images and then goes back to block images without any request from me !

When deleting emails from inbox a tick automatically appears on next email down and if not careful that email will then get deleted.  Wondered where some emails had gone !!

Used to be able to click a box when logging on to keep email account open. This is now longer available and my email account gets shut down when I do not want it closed !!

Here we are in 2024 and BT software engineers have made poor changes and left the system clunky. How can I get back to the old system, fed up with what it has become.

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Message 2 of 3

Re: NEW E MAIL FORMAT

There is no longer a box to keep you logged in. 

You can not go back to the old system

You can turn off the selecting of the next email if you go into the setings by clicking on your user name.

See link for some work arrounds that might help until the problems are fixed by BT

https://community.bt.com/t5/Email/BT-Webmail-Work-Arounds/td-p/2353424

This is a link to the information supplied by the moderators

https://community.bt.com/t5/Email/Webmail-migration-update/td-p/2348407

There are numerous threads on the forum about the problems with the email system

This is the main one where you will find the ones you have mentioned and many more,.

https://community.bt.com/t5/Email/BT-Webmail-Feedback/td-p/2340165

 

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Message 3 of 3

Re: NEW E MAIL FORMAT

Thanks for suggestions,

Have sorted the deletion issue.

It is frustrating that emails I have marked as spam from well known retailers continue to flood my inbox. Unless I block them they just keep coming.  I don't want to permanently block them just direct them to spam.

Why does the font keep changing from what I have set ?  Very very annoying.

Why when typing a sentence does the curser suddenly fly back to the beginning of the email ?  Even more annoying.

Very sad that such floors are in an updated format. What is the standard of BT software engineers ??

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