Emails being deleted after 6 months

[Garak112]

I discovered in July that all emails older than 6 months had been deleted, losing many years of messages. I checked all my settings and changed my passwords and thought that was the end of it. 

I've discovered today that once again all emails older than 6 months have been deleted. Can anyone tell me why this is happening and how to stop it?

[gg30340]

What folder were the emails in?

[Garak112]

The inbox. 

[gg30340]

Do you access your email using a browser ( webmail) or using an email client/app?

Do you access it on more than one device and if so what is/are they?

Have you logged onto webmail and checked all the folders including the Spam and Trash folders?

[Garak112]

Good morning,

I only access my emails through iPhone email and outlook for iOS. 

I’ve checked my Trash folder and it contains 10 emails from feb-October this year. My spam folder contains 52 emails from the last month and nothing before that. 

I’ve also got some subfolders that hold emails from between 2013-2017. 

[VeteranISPUser]

Hi @Garak112   Sorry if I have missed it, but did you confirm that the emails have gone from the BT Email website (I.e. taking the iPhone and Outlook out of the equation).

[licquorice]

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@Garak112 wrote:

I only access my emails through iPhone email and outlook for iOS. 

Have you checked that neither are configured to delete mail after 6 months?

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