I have the same problem - can you assist please.
I hope you find the moderators as helpful as I did. They are your solution here.
Hi @Dayremy
Welcome to the BT Community and thank you for your post! I have moved your post to start your own conversation as the thread you posted on has already been marked as solved.
Sorry for the problems you're having with your email. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie