@JohnC2wrote:
Hi @Stephen5000, welcome back and thanks for posting. Improvements to the email service are ongoing. I've asked about the ones you've raised and had the following update:
- Yes, There is a 300KB text limit. In reality that is a lot of text (over 300K ASCII characters) so anyone hitting that limit must be having a really long thread or text. If this is a really long thread, having lot of individual emails. Also note that the email can carry attachments up to 20 MBs. As a workaround, we suggest moving the older text into an attachment / PDF or use the feature to forward the email as attachment on a new thread.
- There is an automated polling on webmail to refresh, but sometimes the notification comes in earlier before the INBOX /folder has had a chance to automatically refresh and the user sees this experience.
Hi John, many thanks for taking the time to respond.
Yes, 300Kb does allow carrying alot of text, but every few weeks I do get the error message telling me I have reached that limit (My friends and I don't do Social Media so it's quite common for us to engage in long threaded emails) - I don't see why there is a limit at all. In the 90s. floppy discs had a capacity of 1.44Mb, surely we have moved on from setting a 300Kb limit on anything?
Also, just last week I had a 4 day break away, (I don't do emails when away, nothing in my life is that urgent!), but on return, I had notification in various folders showing there were 'new' emails, but on interrogating them, I still had to refresh the folders to read the emails.
I do realise that these are genuine 1st world problems, and in the grand scheme of life, wouldn't even reach on the scale of 'trivial', but BT had promised in the past years to sort them, so frustrating to see them still around.
Happy New Year... Stephen
