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Message 1 of 7

LOST E MAIL FOLDERS HEEELLPPP!

Hi

Just transferred a load of extremely important emails into folder and now the folder has completely disappeared. 

Looked everywhere.

CAN YOU HELP ME PLEASE!!

Trixiebelle

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Message 2 of 7

Re: LOST E MAIL FOLDERS HEEELLPPP!

Log onto your email account using a web browser and check the trash folder. To the left of the folder there may be a small arrow . Click on that and with any luck your folder will be there. If it is just drag and drop it back to where it should be.

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Message 3 of 7

Re: LOST E MAIL FOLDERS HEEELLPPP!

Just done that and it only has 2 empty folders in there I created today - the bigger one with all the info nowhere to be seen!

 

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Message 4 of 7

Re: LOST E MAIL FOLDERS HEEELLPPP!

When you say "2  empty folders in there". Is that in the Trash folder when you click on the arrow or are they in the My Folders section?

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Message 5 of 7

Re: LOST E MAIL FOLDERS HEEELLPPP!

In the trash.

Just spoken to BT support guy and he said 'sorry, they're gone 😞

How can they just disappear??!!1

 

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Message 6 of 7

Re: LOST E MAIL FOLDERS HEEELLPPP!

What do you use to check your emails? Which client?


Roger

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Message 7 of 7

Re: LOST E MAIL FOLDERS HEEELLPPP!

Thanks for your help.

Now going for a lie down!

Trixie

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