I've was having log in problems to email for nearly 12 months. I used to use the BT home page and log in to whichever service I wanted to use Email or My BT. I was advised to use the separate email log in page, still had internmittent problems. The email log in frequently logged me in to MyBT. or went on a loop. I contacted Tech Solutions on line, was told to deleted cookies, cache and history, sometimes that works, sometimes it doesn't. I took to leaving it for up to an hour and trying again and sometimes that worked. I posted my problem here and RobbieMac passed on my complaints to Tech, they phoned, said they'd checked it and it was OK their end, it must be my PC as it's older and outdated. Yep, maybe but since then it's been working much better, hardly a problem with log in since. I've had problems again today, checked here and see you're having problems with log in on a loop. Email logged in to MyBT, deleted cch, now, EM is on on log in loop. I haven't used BT over the weekend but am aware that Thursday or Friday last week the BT Home page was down for 'Maintenance', but I could access email on the day. Seems it's most likely the maintenance has upset the whole system again.
I've typed this reply, re-done the cch delete and email has logged me in. The mind boggles at the wonders of tech, great when it works, a pain in the proverbial when it has a mind of it's own. Good luck.
