Logging in

[enfield250]

A friend of mine was on the BT website last week and about to log on to webmail, when she received a message saying.

"There is a new way to log on to the BT webmail" She followed the instructions and now cannot use BT webmail at all.

Anyone an idea as to what's happened?

[gg30340]

Ask her to try logging on using the following link.

BTMail 

If that doesn't work get her to clear the history and cookies from her web browser and try again.

[enfield250]

Hello!

I think it's her pc, it's running windows7.

I have just tried her login on my Win10 pc and it logs in ok.

Cheers,

[licquorice]

But did your clear the cookies and cache on her machine to see if that worked?

[enfield250]

Clearing the cookies and cache made on difference.

[gg30340]

What web browser is she using?

It may be that the browser that she is using is no longer supported.