Logging on to improved customer experience email

[JSW50]

Fix it quickly, BT! We can't log into out BT email addresses since your "upgrade" A patch is urgently required or we change our suppli

[DanielS]

Hi @JSW50,

When you go to https://www.bt.com/mail and attempt to log in, what message comes up for you?

Does it let you past the log in stage or does it not let you get that far? 

Thank you

DanielS 

[JSW50]

Password or log in details incorrect! Even though both are right...

[DanielS]

Thanks for getting back to me @JSW50.

Can you try and clear your cookies and cache on your browser and try to log in again? If that still doesn't help, try either InPrivate browsing or Incognito mode depending on the browser that you're using. If neither of those work for you, please try and reset the password as there could be a different issue for you here.

Let me know how you get on, please.

Thank you

DanielS