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JSW50
Beginner

on ‎12-10-2023 17h56

667 Views
Message 1 of 4

Logging on to improved customer experience email

Fix it quickly, BT! We can't log into out BT email addresses since your "upgrade" A patch is urgently required or we change our suppli

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3 REPLIES 3
DanielS
Moderator-Retired

on ‎13-10-2023 12h18

618 Views
Message 2 of 4

Re: Logging on to improved customer experience email

Hi @JSW50,

When you go to https://www.bt.com/mail and attempt to log in, what message comes up for you?

Does it let you past the log in stage or does it not let you get that far? 

Thank you

DanielS 

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JSW50
Beginner

on ‎13-10-2023 12h43

605 Views
Message 3 of 4

Re: Logging on to improved customer experience email

Password or log in details incorrect! Even though both are right...

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DanielS
Moderator-Retired

on ‎13-10-2023 16h24

578 Views
Message 4 of 4

Re: Logging on to improved customer experience email

Thanks for getting back to me @JSW50.

Can you try and clear your cookies and cache on your browser and try to log in again? If that still doesn't help, try either InPrivate browsing or Incognito mode depending on the browser that you're using. If neither of those work for you, please try and reset the password as there could be a different issue for you here.

Let me know how you get on, please.

Thank you

DanielS

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