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Message 1 of 2

Lost emails from inbox

Hi

I have just lost 5 years worth of emails from my inbox (not any other folders including sent items).  BT have advised these cannot be recovered at all.

 

I have logged in via the web and my iphone and missing in both the web and also the BT mailapp and the Apple mail app.

Can anyone assist here please- clearly a number of key emails I need to retrieve.

 

 

Regards


Sanjay

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Message 2 of 2

Re: Lost emails from inbox

Check the Trash folder on webmail and in particular if there is an arrow beide the Trash folder. If there is an arrow click on it and it should show if there are any folders in the Trash.

If the emails are not there when you check on webmail it means that they have been deleted from the BT servers and they can not be recovered.

The best that BT can do is inform you which device triggered the deletion.

Of no help now but in future you should set up folders to store your emails in rather than treating the Inbox as a storage folder.

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