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Mallad
Aspiring Contributor
269 Views
Message 1 of 6

Mail bounced back with "550 spam, or phishing or malware."

Using Outlook my primary BTmail account has had this all day and I cannot reply to  mail without it being immediately bounced back. I have other Outlook email addresses which work perfectly sending the same message.

Please note that I can forward mail quite successfully from my primary email

The message is a simple line of text sent and to only one recipient (have tried various). There are no links or attachments. There is no virus (Kaspersky) or malware. I have reset my router but no joy. I have run Microsoft Support and Recovery but it found no problems

Everything works fine when using BT webmail

I have been with BT broadband and used this email address with Outlook for >20 years and never had such a problem.

Any help would be appreciated!

 

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5 REPLIES 5
PaddyB
Moderator
Moderator
228 Views
Message 2 of 6

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Mallad,

Thank you for posting. Please can you send me your details, I'd like to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Belladog
Beginner
194 Views
Message 3 of 6

Re: Mail bounced back with "550 spam, or phishing or malware."

550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (60FF62E2002DACE1)

Getting the same message and it is driving me NUTS

 

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JohnC2
Moderator
Moderator
184 Views
Message 4 of 6

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Belladog, welcome to the forum and sorry you are also getting this error. 

Would you log into webmail and see if it works ok for you there and let us know?

Cheers

John

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Belladog
Beginner
180 Views
Message 5 of 6

Re: Mail bounced back with "550 spam, or phishing or malware."

Yes web mail is OK but outlook is not and i do not like web mail!

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JohnC2
Moderator
Moderator
177 Views
Message 6 of 6

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi @Belladog, thanks for checking that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

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