Moving to Premium email

[gg30340]

That BT Person is obviously not the sharpest tac in the box!

It does not say anywhere that you're limited to what you already have or your number of accounts will be frozen.

[NeilO]

Hi @AV8or I'm sorry you've encountered problems setting up another email address. This should be possible within MyBT, the problem may be with how the BT ID has been set up. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[AV8or]

NeilO - PM sent. I think you fault analysis is probably right!

[AV8or · Accepted solution]

Just to close this problem:

This was a MyBT issue which has now been fixed with many thanks to Daniel and the team here - thanks all!!

[booveedoo]

I have the same issue. I have 5 email addresses and only see mine and one other in the Manage view. I have Premium but no mention of this anywhere. I have been paying £7.50 a month for approx 2 years now. Where can I can this cost online in MyBT?  I need to view all 5 under my one account and have the ability to change my Direct Debit if possible. Please help.

[gg30340]

Have you tried calling the BT Premium email team on 0808 100.6778 ?

[booveedoo]

No. But will do. No chat?