Thanks for trying gg30340 but that does not (at first sight) seem to work anymore.
I log into MyBT and I see my account number and it says welcome back XX.
Below the blue banner with BT, Broadband, TV, Sport etc there is a row which says
MyBT, Your Bills and usage, Your Products, Your security, Your details.
So I click on “Your products” and get a page with a row which says - Overview, Broadband, Landline
Down from that are pretty pictures with buttons where the topics are - Boadband, Landline, TV, Sports, Mobile - all no doubt designed to sell me stuff rather than be a helpful user interface.
Then down the bottom it has “Included in your product” below which is Email with a button for Manage and BT Wi-fi with a button for Learn more.
So I press the button for Email - Manage and it gives me a log on page which may be for my BT account or an email address.No point in logging in to an individual email, address so I try to log into my BT account - which I am already logged into surely!.
Well surprise it actually then does take me to a page which says I have used 5 of my 11 email addresses of which 2 are active. I know my three are working but are not shown. It does show my wife’s two and shows her main one is locked and her anti spam one is active. Oddly it says I have given 3 addresses to friends and family but does not say which.
Clicking further - Strangely it says that my three addresses are the ones given to friends and family. Maybe this is due to me having set up a new BTid in order to try to resolve the Login issue.
All my three addresses are said to be active. Clicking on the button for “See Options” of one of them just just gives me the option to remove it from my account. No option to link it to my BTid.
Having clicked on my wife’s locked account I was able to unlock it and then she was able to reset the password. Some weeks ago she had been unable to log in as the password remembered on her laptop did not work and several attempts resulted in her being locked out. Why her password was not remembered correctly by the browser’s password manager we do not know.
Now I see that for my wife’s two email addresses if i click on the “See Options”button one of the options is to “Add to BT ID” Do I want to do that or should my wife make her own BTid? I’d rather she had the email addresses independently. So if we stopped the BT account she would have her own BT basic email if we did not pay for the overpriced Premium email at £7.50 per month. Myself I made Gmail (free) my main email address some years back due to BT cutting me off from emails forwarded from my domain name. Several weeks of emails to me just dumped by BT and no way to find out what I may have missed.
So I still have some hours of work to do to find out how to make my email addresses mine and my wife’s classed as ones associated with my account.
I wonder what happens if I log in using my old BTid?
All the above I write in case it helps others more than expecting to get help from BT about how to navigate their caves and dungeons while avoiding the dragons.
