Old account and New Account

[SRB]

I have an old @btinternet.com address which is tied to an old BT account (both my old one and new account show up in "My BT") - I wanted to  merge the two accounts under my current BT email, but I can't get any further than the "text/email to confirm it is really you" as soon as I enter the code the page just throws up an error that "BT.com doesn't understand the submitted instruction". I can't log into the old account email page as it throws up the "wait 20 mins before logging in again" message, even though I haven't actually logged in at all . The password is correct I can see it in the main email accounts page of the old account, which I can access.

Any help or suggestions welcome ! 

[gg30340]

How long ago was it that you last accessed and used the "old" email account?

If it was over 150 days ago the email account will have been deleted and can not be recovered. 

See link

Why has my email address been suspended or deleted? | BT Help

You may be able to re-use the email address if you can still see the account in your MyBT > Your Products > Mail, Manage.

See link

Can I move my BT email address to another account? | BT Help

[SRB]

It still active as the forwarding is working as before and the sub accounts are all fine, I have checked it within the last 150 days - it just won't let me merge it with my new account. the merge fails at the point of authorisation check and the webpage just throws up an error.

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

[NeilO]

Hi, @SRB welcome back to the community and thanks for posting, I'm sorry to see you're having difficulty moving your email address to your new account. I'll be happy to help you with that and will send you a private message in a moment so you can send over your details to the moderation team.

Thanks

Neil