My Email Issue Regarding National Grid

[lilly76]

I sent Lennie_T an email with an attachment from the National Grid which has turned out not to be a spam email as I have received another email with their instructions instead of an attachment.  I have telephoned them and the email is genuine.

When I tried to reply to the email, the system would not let me and I get a message to try again later as there is a problem.  I wonder if the email is barred. The email address is jrainey@nationalgrid.com

I contacted Lennie_T regarding this and wonder if she or anyone else can sort out this for me as there will be other emails to the nationalgrid.com regarding the Heat Pump I am having installed under the Government Home Upgrade Scheme. 

Regards,

H

[Leanne_T]

Hi there @lilly76 

Thanks so much for coming back to me. 

Does the email you have received ask for a reply or is this a no reply email? 

Could you try the steps on the Using BT Mail's anti-spam features page, does this help? 

Thanks 🙂

Leanne. 

[lilly76]

Thanks Lennie.

Yes the email was a no reply.  Here it is.

noreplies@nationalgrid.co.uk

It is really strange but I have since had an email from the nationalgrid.co.uk regarding the Heat Pump so I opened the email that I reported to you and found that it was not addressed to me, but my address was correct.  I phoned nationalgrid yesterday and and told them that their letter was addressed to someone else although the address was correct.  They said they would look into it, so I am none the wiser.     Very strange.

I will look at the information on scammed emails.

H

[Leanne_T]

Thanks very much for coming back to me @lilly76 

Hopefully they can get to the bottom of the details on the email. If the email is a no reply email address this may be the reason this will not send. 

If this continues and you would like to get this looked into, please give us a call and the team will check everything for you. 

Leanne 🙂

[lilly76]

Thanks Lennie.

What number do I use to get in touch with your team regarding scam emails?  Of course I would only call if it was causing me concern or stress, as you folks don't want us ringing you unnecessarily.

H

[Leanne_T · Accepted solution]

Hi @lilly76 

The team can be contacted via message or call, details can be found on the Fix email page. They will be happy to check everything is set up correctly for you. 

Leanne.

[lilly76]

Thank you Lennie.  That is very good to know.

Best wishes,

H

[Leanne_T]

You're very welcome @lilly76 

Have a lovely weekend 🙂

Leanne.

[lilly76]

You too have a nice weekend.

H