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JMon1
Beginner
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Message 1 of 4

Re: Not receiving some emails

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I am experiencing the same problem with missed emails, mainly with gmail messages.  The problem is quite random as I often receive messages from the same senders.   

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JMon1
Beginner
360 Views
Message 2 of 4

Re: Not receiving some emails

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The senders do not received error messages and assume the message has been sent correctly and has arrived with me.
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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Not receiving some emails

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Log onto your email account and go to the settings which are found by clicking on your username at the right hand side. 

Once there go to "Mail" > "Blocked Senders" and scroll down checking to see if your contacts email addresses are there and also if the gmail domain is there.

If you find them, click on the box to the left and then "delete". This will remove them from your blocked senders list not your contacts list.

The other thing to do is add their email address to your "Safe Senders" list which is found next to  "Blocked Senders".

JMon1
Beginner
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Message 4 of 4

Re: Not receiving some emails

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Found gmail.com in “blocked senders” although don’t understand why. 
Many thanks for the community help. 

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