email address disappeared from my account

[JohnMutley_65]

Using my laptop I have just changed my password on my main email address.  I received a text from BT on my mobile phone confirming I have reset my password, I then went into my account  (on the laptop) to login to that email address  to discover that the said email address had disappeared from my account. Any suggestions please as top how I can recover that email address or explain what may have happened?

[gg30340]

What happens when you use the direct log in?

BTMail 

[JohnMutley_65]

Thank you for such a quick response to my problem.

I log into MyBt scroll across to the right and click on email, this brings up 2 emails on my account, shown as active, (they are back up emails) but the one I wish to log in to (my main email address I have had for years) is not there anymore , it must be something I have done inadvertently but I don't know what?

[licquorice]

But can you answer the question posed by @gg30340 please?

Can you log in directly via the link he posted without first logging in to MyBT

[gg30340]

As above..

Plus.. Did you have the same password for your MyBT and all of your email accounts until you changed the one that is missing?

If I remember correctly and I may be wrong, the email drop down box has been done away with for showing  new email accounts and any email account that changes the password.

[JohnMutley_65]

I cannot log into that email account as the address has disappeared from MyBt. It is a different password I use when I log into MyBt. The email does exist as my wife has just sent me an email to that address, it came through on my mobile phone but no tracve of that message on my laptop and I have no idea how to access that email address on my laptop now.   I have just tried to access that email address via BT Yahoo but received onscreen message to try again later? 

[licquorice]

Click on the link in message 2 of this thread. Don't try accessing your email address via MyBT

[gg30340]

There is no BTYahoo. If you are using that to log into your account no wonder you can not find it.

Using the link that I posted in message 2.

[JohnMutley_65]

Thanks for that suggestion, I clicked on the link in message 2, and received an onscreen message that email address or password was incorrect, so tried another password, same message, and another password same message , have now been locked out after too many attempts and to try again after 20 minutes. Have got visitors arriving soon so will try tomorrow or whenever.

But thanks again. 

[JohnMutley_65]

Thanks again for that info, will try again in a day or two if I can find password.