Retaining BT email address

[RodT]

My mother has moved to a Care Home in the last week. If I cancel her broadband, which is out of contract, can she retain her BT email address?

[licquorice]

Yes

https://www.bt.com/help/email/bt-email-products

[RodT · Accepted solution]

Disappointing its at a cost but thanks for your time

[licquorice]

There is no cost for Basic Mail. It is, however, only accessible via webmail.

[RodT]

I read it as £7.50pm. She has BT broadband at the Home so that is good news. Thanks.

[licquorice]

The £7.50/m is for Premium mail if app/client access is required as well as webmail.

[RodT]

So if she is using an Apple Mail App on her iPad does she need to pay or not. Sorry to be thick about this!
I presume I could set her up with a new Outlook account without cost. Perhaps I am out of date!!

[licquorice]

If she is using the Apple mail app on her iPad, then yes, it will require Premium mail at £7.50/m

If she uses the web browser on the iPad rather than the app, then no, Basic Mail will suffice.

If you decide on a different free mail provider, Gmail is preferable to Outlook in my opinion.

[RodT]

OK Thanks.