Two Step Verification Loop: Stuck in cycle. Can't access emails!! URGENT Help Please

[DIGGITT93]

So every time I try to login to my email I get this message:

Set up two-step authentication.

Before you can access your email service you’ll need to login with your BTID to enhance your account security with two-step authentication.

Two-step authentication adds an additional layer of protection when you access your account. It’s quick and easy to set-up.

I have enabled two step verification but still get the same message. I contacted BT and was told Team 2 would get in touch with me to resolve this as it seemed I was stuck in a verification loop but have heard nothing since. Any advice would be massively appreciated. Thanks in adavance

[DanielS]

Hi @DIGGITT93,

Thanks for taking the time to join our Community.

I'm sorry that you're still getting this loop. I can fix that for you.

I'll send you a private message that you can reply back to my team and I through.

Thank you

DanielS