<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Try turning off your BT hub for half an hour and when you turn it back on you will probably be issued a new IP address and hopefully be connected to a different BT email server which may allow the email to be deleted.
This is just one email, but since BT upgraded their mail programme, I have other problems, such as unable to complete the request, timed out (and this after just 12 seconds !
I often have to close the programme down and start again.
