Verification emails from Post office not being received on my BT mail account

[SimonJ1]

Truss 701

Exactly the same problem and like you I cannot change the email address as suggested by others. The email is linked to the account so we are in a vicious circle that every email disappears into btinternet.com and is never seen again.

My solution was

a) PO give you the balance over the phone 

b) I will use the remaining foreign currency abroad using pen and paper to keep a balance

c) On return to UK I'm going to a PO branch & withdrawing the remaining cash

d) Then getting a new card linked to a non btinternet.com email that I can manage through the app

e) If you want to top up the card then you can do so at a PO counter (you'll need ID like a driving licence & your bank card)

Oh and I am slowly moving other contacts across to a non btinternet.com email as I have had the same issue with other organisations which says to me that its a BIG problem with btinternet.com

Good luck

Simon

[DanielS]

Hi @SimonJ1 & @Truss701,

Thanks for taking the time to post about this.

From what we can see, the Post Office doesn't appear to have contacted our Postmaster to make us aware of this.

Would either of you know the email address that they're using to send the verification messages? I can get it checked.

Thank you both,

DanielS

[DanielS]

Hey again @SimonJ1 & @Truss701,

Can you both check your apps to see if this has been fixed, please?

Let me know how you get on.

Thank you

DanielS

[SimonJ1]

Hi

Thanks Daniel.

Obviously, I can’t see the PO email address as the emails don’t arrive 

My wife has  the same App&travel card 

she says the email address she gets is 

info@postoffice.travelmoneycard.co.uk

Hopefully that helps

Simon

[SimonJ1]

Daniel

Genius!

It’s fixed for me and App working etc

Verification email received etc and access restored.

Thank you

Simon

[DanielS · Accepted solution]

You are very welcome @SimonJ1.

I'm very happy that we got this sorted for you both.

Thanks for taking the time to report this to me.

By posting up here you've saved others from experiencing the same problem.

Thanks again,

DanielS