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Message 1 of 3

btconnect.com - unable to access master account

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I’m a BT employee and have a number of btconnect.com email addresses that my family use.

When I log into the BT business page I'm asked to start a migration process for which I need an account number.

Unfortunately my BT.com account number is not recognised so I'm effectively locked out of my master account.

Any help you can offer will be greatly appreciated.

lnjxc02_0-1719575331041.png

 

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Message 2 of 3

Re: btconnect.com - unable to access master account

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@lnjxc02

Welcome to the BT Residential Customers forum

As you have a business account, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

 

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Message 3 of 3

Re: btconnect.com - unable to access master account

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will do - thank you,
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