cant find my older emails?

[NeilO]

Hi @Spontin I'm sorry there is no way to recover them if the emails have been deleted from the BT server. If they're not there when you log in to BT webmail it's likely they have been deleted by another device that you might use to view your emails.

We can raise a case with email experts to check the server logs to see how they've been deleted so we can try to help you stop this from happening again. I'll send you a private message so you can send over your details to the moderation team.

Thanks

Neil

[omcc]

Hello @NeilO ,

I have a similar problem with regards to older emails. I don't believe any of my devices have deleted them but I don't have anything past ten years. Would it be possible for someone at BT to look into this?

Thank you in advance for your help.

Olivia