complain to BT

[petelid]

I have a problem with a potentially scam email, apparently from BT.  I contacted BT by phone, and they took a note of it.  Nothing has happened – no follow-up.

You can’t even report a scam email to BT through their website.

This is what happens.

https://www.bt.com/help/contact-bt/security/phishing

“Report a scam email.”

If you click on this link you get:

“This site can’t be reached. Check if there is a typo in bt.custhelp.com.”

I then tried to make a complaint about it. 

All if get is:

“Broadband faults.   Landline faults.   Billing.   TNT sports.”

I tried to put this complaint on BT Community.  It asks for a Username.  I don’t know what my user name is so I clicked on “retrieve user name or password”.  It said an email had been sent.  It hasn’t.

So, I have now registered again.

[RobbieMac · Accepted solution]

Hi @petelid

Thank you for taking the time to post to let us know the problem you're having reporting the scam email.  I am sorry you're experiencing this error.

I will get this looked into as soon as possible.

Thanks,

Robbie

[petelid]

Thanks Robbie.