e-mail and verify your identity

[wynal_2010]

I can`t read my e-mails because of some security issue.I get "reset your password" we`ll send you an e-mail

I`ve been getting this problem for about a month or more. I`m running out of ideas for passwords

[PeterE17]

@wynal_2010 You probably need to supply more information about your connection. 

What hardware are you using - laptop or phone>

What operating system? 

How do you access BT mail - browser or mail client?

Where does your verification email get sent?

I hope this isn't too much to ask.