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Message 1 of 25

email down again

Hi  logged in this morning to email, now cannot log in what is happening BT need to sort this out.

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Message 2 of 25

Re: email down again

looks like webmail is down

email via Outlook is work ok

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Message 3 of 25

Re: email down again

I cannot log in to my BT mail account. keep getting this message.

Our services aren't available right now

We're working to restore all services as soon as possible. Please check back soon.

What are they playing at,  and why no warning this would happen, if they are messing about with the websites, which is another message it received,  they should warn us service will go down, and advise for hope long, not acceptable, 

 

 

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Message 4 of 25

Re: email down again

fully agree
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Message 5 of 25

Re: email down again

@eaycc01 

Unfortunately it is not unknow for an online service to develop a fault which causes the system to go down and as such it is not always possible to give advance warning.

I am not just talking about BT, this has and does happen to other companies such as banks etc.

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Message 6 of 25

Re: email down again

@gg30340

 

It happens far too often though

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Message 7 of 25

Re: email down again

Another cunning ploy to make me use an Email Client.

I can confirm Outlook seems to work & is able to access recent emails
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Message 8 of 25

Re: email down again

@polish 

I don't use webmail so can you tell me when it last happened and how frequent it has been happening ?

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Message 9 of 25

Re: email down again

@gg30340

 

Sorry but do not feel I need to answer that question.

 

Also when trying to log into My BT it comes up with the following .....

 

We're launching something new

We’ve got some changes to make to our website, but we'll be back up and running again soon.
We’re sorry for any inconvenience caused. Thank you for your patience.

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Message 10 of 25

Re: email down again

@polish 

I was just curious because you said it happens too often and as I was not aware of any previous instances recently  I thought you might be able to enlighten me but as you feel you don't need to answer that question I guess I will never know from you when it last happened or the frequency that it happens.

EDIT 1826hrs: @polish I managed to find one instance when BTMail was down for a short time for some users on 22nd March 2024. Perhaps that is the one you were referring to?  Please don't feel you need to answer. 

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