images on emails

[menumad]

for some reason I no longer get images on my emails just a tiny box.  I have got the allow images box ticked so unsure why this has happened.

[Les-Gibson]

Is that when using an email client or a browser? If browser then it could be the security settings are too high and are preventing the image from being downloaded

[menumad]

just when using bt mail

[Les-Gibson]

Understood but how are you accessing BT email, are you using an mail client (e.g. Outlook) or an internet browser (e.g. Microsoft Edge or Google Chrome)

[menumad]

i go in via microsoft edge i am not using outlook on my lap top

[Les-Gibson · Accepted solution]

Check your Privacy, Search and Services setting in your browser, I suspect you have it set to Strict, balanced should be adequate for most people.

I strongly suspect that the tiny box you refer to is what is known as a place holder, it's where a picture would be displayed where the security setting on your browser allowed images to be downloaded.

[menumad]

thank you, you were spot on somehow it had changed from balanced to strict.  Must have clicked on it by accident.