cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
400 Views
Message 1 of 4

setting up external emal I can receive emails but not send any

Hi I have set up a external email within my bt email account. I can receive emails but can not send them and error message appears ' an error occurred when sending your mail. please try again'

does anyone have suggestions of how to fix this issue?

0 Ratings
Reply
3 REPLIES 3
390 Views
Message 2 of 4

Re: setting up external emal I can receive emails but not send any

check you have the server settings correct

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
374 Views
Message 3 of 4

Re: setting up external emal I can receive emails but not send any

Hi I have a bt email acouunt and within this I have set up an external email (different from bt). so the link you sent applies to bt but not for external email.  are there any other ideas of how to fix this. I have called the helpline bt but no joy in fixing the issue, yet. 

0 Ratings
Reply
368 Views
Message 4 of 4

Re: setting up external emal I can receive emails but not send any

You need to ask the external email provider for the SMTP server details and enter them in the advanced section when adding the account.