webmail taking ages to load both folders and email

[LeeJeff]

Since this morning I am having trouble with long delays accessing individual emails and the different folders on my email. Even when I log in its taking an inordinate amount of time to load. Any others having this issue and what can I do about it?

Many thanks.

[pdelly]

Ditto!

[Ultraviolet13]

Same here. All aspects of Webmail super slow currently. Opening messages, moving through folders, deleting a message all taking much longer than usual. Very frustrating. 

[LeeJeff]

Are you using Firefox as your browser by any chance? I use and it swiched to Edge and the issue disappears. I would prefer to use Firefox though. No idea what the issue is. I do know Firefox has just recently issued and update... could this be the problem?

[licquorice]

No idea why anybody would want to use a WEB browser for email in the first place.

Try the proper tool for the job https://www.thunderbird.net/en-US/

[Ultraviolet13]

I have both Google Chrome & MS Edge installed, and see the same issue in both. I don't believe the problem is browser  related. It feels more like BT's Mail servers are lagging.

[Brian50]

I recently tried to install the MyBT App on my PC but failed.  Ever since when logging in to email it takes a few minutes as apparently waiting for www.Google.co.uk or analytics.TikTok.com or or a variety of other interventions.  How can I get back to a quick access?  There is no problem on other devices.

[licquorice]

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@Brian50 wrote:

  How can I get back to a quick access?  There is no problem on other devices.

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Probably because the other devices are using a proper mail app rather than a WEB browser with all the attendant dross that goes with it. See message 5

[Martyn42]

Is anybody else been having problems with there webmail. If you have do you have any suggestions before i contact BT 

Its takes ages to load, open or generally work on my emails or sub folders

thank you in advance 

[Ultraviolet13]

Thanks for the suggestion re: Thunderbird, I may look into that. I feel you are kind of missing the point here though.  Webmail had been working just fine until recently but now clearly has issues with performance. People come here to report those issues in the hope that BT take notice & work on fixing them. 

For those, like me, who were reasonably happy with webmail and not looking to have to install a new software package on all the devices they use as a workaround, BT acknowledging & fixing the issue being reported would be the preferable solution.