BT Email account and Outlook client

[asknights]

So as of sunday 14th September  Outlook on a Windows 11 has stopped connecting to  BT EMail, something that has been working for over 2 years seamlessly. 

The outlook client is configured correctly using the correct ports 993 and the username and password is correct and can login to the clunky web mail via Edge Ok without issues.

The outlook client tries to connect but fails with a messge something went wrong

then displays this message 

{"SessionId":"45b39aac-af5e-de49-90d3-527606297cae","Timestamp":1757956937556,"Error":"INTERACTIONREQUIRED"}

any help in rectify this would be appreciated.

I have a standard email account, so should connect to the outlokk client and have not changed my password  recently.

I can also access the Email froman iphone client without issues.

TIA,  Tony

[shakey1981]

use thunderbird instead @asknights 

use another email client https://apps.microsoft.com/detail/9PM5VM1S3VMQ?hl=en-gb&gl=GB&ocid=pdpshare

if your using windows windows 10 or 11 it should redirect to the window app store

here are the email settings https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

you can use both Bt email adresses plus outlook.com bt email accounts in that programme

[licquorice]

As email is accessible from everything except Outlook, there is a fair to middling chance that the problem lies with Outlook and not BT. 

There have been numerous posts regarding problems with Outlook.

[asknights]

Thank you all for the replys.

As suggested i doenloaded the Thunderbird email client and even this does not conect to email.

It appears the requests to mail.btinternet are being refused, I thought that the local firewall may be the culprit, so turned it off, but the issue still persitst.  I have enven re-booted the router with the same results.

So It's not a problem with Outlook or Thunderbird , but something on the BT side is blocking connections.

Any help in who I can contact to resolve this issue would be appreciated.

Tony 

[licquorice]

Try turning off your hub for half an hour or so. This should result in a change of public IP address which in turn may result in connecting to a different mail server in the farm.

[gg30340]

I note that you have said you have a "standard" email account however are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

Have you checked via your MyBT > Your Products > Email, Manage that the status of the email account is still showing as "standard".

[asknights]

Thank you for your responses, 

I'm not sure i would want to turn the hub off for thirty minutes as  i have most of my home lights, heating and security linked to it. 

BT Broadband customer have been with them since begining, so havn't been forcer to move to EE yet, not that i really want to,  and yes my email is still showing as standard.

Tony

[gg30340]

Until you have tried turning your BT Hub off as suggested there is not a lot of point in suggesting anything else.

As far as BT are concerened if your BTMail works via webmail that means its working.

[shakey1981]

yes i am using thunderbird with outlook gmail at bt accounts  no problem you do say you cant reboot because evreything is connected you are aware the router will reboots if there is firmware update for example 

"I'm not sure i would want to turn the hub off for thirty minutes"

seems a bit strong just do a reboot inside the smart hub page

http://192.168.1.254

look for reboot

[licquorice]

@shakey1981 you are entirely missing the point. A simple reboot will probably not result in a change of public IP address, a longer period of disconnection is required.