Cannot send emails from talk21.com via iPhone (but can receive)

[Lottiedot]

I keep getting the error message “cannot send email” password or username is incorrect (or similar sounding, I can’t remember exactly now. 

I can receive emails on my iPhone but can’t send (they are stuck in my outbox).

I have deleted and uploaded the email to the iPhone (via other). It’s an old @talk21.com email. I know my passwords are corrected (tested them) Incoming settings = 

server: mail.btinternet.com

Authentication: password

imap : (empty)

port: 993

This works as I receive emails.

outgoing
Host name:  mail.btinternet.com

Username: my email@tall21.com

Use SSL : ON
Authentication: password 

port: (I’ve tried 465 and 587) 

I keep getting the message - cannot send email. Can anyone please help!

thank you 

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

Are you able to log onto your email account using a web browser?

In any event the username should be formatted as user.name.t21@btinternet.com 

[Lottiedot]

I’ve just always had a talk21.com email account. I don’t have bt broadband nor but I never have, and have always had this email and I’ve had yhid email on my iPhone(s) for years, and now I don’t know why it’s not working, hence finding this forum and asking. Thanks 

[licquorice]

@gg30340 has just explained why it is not working. It has just taken BT a long time to downgrade your address to basic mail.

[Lottiedot]

Thanks. I’d just have thought it wouldn’t have worked at all then, as I can receive emails via the iPhone (just not send them) and yes I can use my emails via the browser / webmail (but its painful to use, not user friendly). 

Can I just ask, so my email is example@talk21.com

But now should it be example.talk21@btinternet.com for the set up?

? (trying to remember what I saw, as now replying I’ve forgotten the exact wording).

Thanks 

[Andy_N]

---

@Lottiedotwrote:

Thanks. I’d just have thought it wouldn’t have worked at all then, as I can receive emails via the iPhone (just not send them) and yes I can use my emails via the browser / webmail (but its painful to use, not user friendly). 

Can I just ask, so my email is example@talk21.com

But now should it be example.talk21@btinternet.com for the set up?

? (trying to remember what I saw, as now replying I’ve forgotten the exact wording).

Thanks 

---

Hi.

This could be a temporary glitch, so the best thing to do is nothing. (It's .t21 before the @). If you have an email stuck in the outbox, look at the initial one that failed, somehow copy it (pen/paper!) for future sending if needed, and delete it from the outbox, then try force a send.

[Lottiedot]

Hey,

Thank you. Im so confused thought about the .21@

so my own email is example@talk21.com 

But when I set it up on the iPhone  / have now been looking, they (Google) advised having (incoming / outgoing host as mail.btinternet.com 

so where does the .t21@ come into play? And where do I use it and how?

Thanks 

[licquorice]

Your email address is no longer example@talk21.com it is example.t21@btinternet.com.

The server name is mail.btinternet.com

[Lottiedot]

Hey thanks 

I tested this out, and the email didn’t work, but sending an email (from someone else) to my actual email does work. 
So this works example@talk21.com (works)

example.t21@btinternet.com doesn’t work. Wouldn’t deliver.

ao I don’t think that is my email. This has been my email for 20years so I’m trying to hold on to it - but are we now thinking that it will absolutely not work on an iPhone? 
there’s nothing I can do at all? 
thanks 

[Peter_W]

Hey @Lottiedot.

I've been doing a bit of digging on this one over the last few days, and we're just trying to establish what could be the cause here. 

In the meantime, have you had a chance to test the BT Email app to see if this works, too?

Or does this face the same issues you had with the iPhone mail client?

Peter