cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
5,759 Views
Message 1 of 11

Email login loop

Go to solution

Hi There,

I'm stuck in the dreaded login loop when trying to access webmail (and my password is being knocked back by my Outlook client).

I go to the webmail sign in page and use the same username/password i use to log in the main BT page and just get redirected back to the login page.

https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai...

Can someone please assist (not much traction from BT support)? Have tried a different browser, machine, clearing cookies in existing, etc.

Thanks in adv.

0 Ratings
Reply
10 REPLIES 10
5,717 Views
Message 2 of 11

Re: Email login loop

Go to solution

Hi @AllyG47 and welcome to our community.

Sorry you're having problems logging on to your email. Do you see this on all devices?

Cheers

David

0 Ratings
Reply
5,704 Views
Message 3 of 11

Re: Email login loop

Go to solution
Thanks. Tried on another device - no luck
0 Ratings
Reply
5,697 Views
Message 4 of 11

Re: Email login loop

Go to solution

Thanks for trying that @AllyG47 

Have you tried the forgotten password route?

Cheers

David

0 Ratings
Reply
5,690 Views
Message 5 of 11

Re: Email login loop

Go to solution

Hi David,

Son of AllyG here!

Yes, we've reset the password multiple times - the problem appears to have started after someone had brute forced their way into his account and sent out multiple "scam" emails, and we were advised to reset the password and enable 2FA. 

He's not been able to log into email since then, but can login to the main BT site with the same credentials. I have tried logging in on my own device (separate ISP) and get the same.

I can supply a .har file that show login success followed by redirection to the logout endpoint, if needed.

Cheers

Thomas

0 Ratings
Reply
5,683 Views
Message 6 of 11

Re: Email login loop

Go to solution

Thanks @tomg47 

@AllyG47 I'll take a closer look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David

5,595 Views
Message 7 of 11

Re: Email login loop

Go to solution
It did not work.
0 Ratings
Reply
5,592 Views
Message 8 of 11

Re: Email login loop

Go to solution

What didn't work?

0 Ratings
Reply
5,509 Views
Message 9 of 11

Re: Email login loop

Go to solution

Thanks for letting me know this is sorted @AllyG47 . I'm glad I was able to help.

All the best

David

0 Ratings
Reply
1,159 Views
Message 10 of 11

Re: Email login loop

Go to solution

Can't see the solution, I have been having a simiklar issue for nearly 2 wees, Have to delete all browsing data each time I want to access email or using a private window may be working. BT Support have been helpful, but can't find the issue, it's draining!

0 Ratings
Reply