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Message 2 of 22

Is BT email down at the moment?

I get the error message in the attachment -

Anyone else getting this?

BT_EMAIL.jpg

 

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21 REPLIES 21
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Message 1 of 22

Is email down agian

Trying to log into email it is saying:-   Is it down please

Hmm. We’re having trouble finding that site.

We can’t connect to the server at prod-btemailauth.bt.com.

 

If you entered the right address, you can:
  • Try again later
  • Check your network connection
  • Check that Firefox has permission to access the web (you might be connected but behind a firewall)
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Message 3 of 22

Re: Is BT email down at the moment?

I rang them. It's down.

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Message 4 of 22

Re: Is email down agian

I'm getting exactly the same. Please can someone advise what to do?
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2,187 Views
Message 5 of 22

Re: Is email down agian

I rang them. There's a recorded message. They're working on it.

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Message 6 of 22

Re: Is email down agian

Yes I am getting the same error , both with my usual Firefox browser and the same when trying Microsoft Edge, but have been able to access via my  Gmail app on my mobile

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Message 7 of 22

Re: Is BT email down at the moment?

Did they give you any clue when we're likely to be back up?

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Message 8 of 22

Re: Is BT email down at the moment?

No. It says "as soon as possible".

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Message 9 of 22

Re: Is BT email down at the moment?

The Microsoft Outlook Ap on my mobile is still showing an up-to-date BT email inbox for my account. So, I can see new incoming messages that way. 

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2,141 Views
Message 10 of 22

Re: Is BT email down at the moment?

Yes I cannot log in using email.bt.com

nslookup gets: "dsldevice.lan can't find prod-btemailauth.bt.com: Server failed"

I was told 4 hours  @ about 17:00

My outlook can access my btinternet via imap

A test messge to myself arrived at my inbox

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