Is This a Scam

[VeteranISPUser]

I strongly suspect it is, as it is not addressed to an individual doesn’t have an account number. EE customer with btinternet.com email address.

Subject: Renew Policy

Dear Customer,

We emailed you last month to inform you of changes to our Terms of Service and Privacy Policy. These changes are critical steps in shaping what's ahead for our customers, like you, by providing transparency and choice over how and when their data is used.

To continue accessing your Mailbox after November 9th/2025, you must Confirm your acceptance of the Terms of Service.  

To get started please open the attachment

<Renew Policy.eml>

[Kimberlin]

@VeteranISPUser 

Yes, it’s a scam.

[licquorice]

Absolutely a scam

Do not click on any links and delete 

[Chris__S · Accepted solution]

Hi @VeteranISPUser 

Thank you for getting in touch and telling us about this.

Signs of a scam email

• The email sounds urgent or threatening
• There are spelling or grammar mistakes
• They ask for personal details, passwords or bank details

What to do

• Don't click links, open attachments or reply
• If its seemingly from BT, forward as an attachment to phishing@bt.com, if not report@phishing.gov.uk
• Then delete the email
• Even real-looking emails may have been spoofed

Chris S