on 04-10-2023 17h45
HiJust transferred a load of extremely important emails into folder and now the folder has completely disappeared. Looked everywhere.CAN YOU HELP ME PLEASE!!Trixiebelle
on 04-10-2023 17h49
Log onto your email account using a web browser and check the trash folder. To the left of the folder there may be a small arrow . Click on that and with any luck your folder will be there. If it is just drag and drop it back to where it should be.
on 04-10-2023 17h52
Just done that and it only has 2 empty folders in there I created today - the bigger one with all the info nowhere to be seen!
on 04-10-2023 17h59
When you say "2 empty folders in there". Is that in the Trash folder when you click on the arrow or are they in the My Folders section?
on 04-10-2023 18h22
In the trash.Just spoken to BT support guy and he said 'sorry, they're gone 😞How can they just disappear??!!1
on 04-10-2023 18h24
What do you use to check your emails? Which client?
Roger
on 04-10-2023 18h26
Thanks for your help.Now going for a lie down!Trixie
