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[Andy_Pearson]

I can't get one of my email addresses to open. When it attempts to open the emails, it says the inbox has 87,467 unread emails and I get a timed out error. Considering that the number of emails is for 10 or even 20 maybe years, it suggests that ALL the emails have for some reason or another, been re-flagged as 'unread', which is absurd. As a result, it is understandable that a timeout will occur if it's trying to load up all these emails.

This happens on any PC I use, but does not happen when accessing from a mobile phone. However, all the emails do appear on the phone which further suggests that they have been reset as having 'not been read', which of course, they have been.

None of this happens on any other email addresses I use.

Andy....202605291552

[gg30340]

Are you a BT Broadband customer and is it a BTMail account you are having problems with?

How are you accessing your email account, I presume it is with a web browser and not with an email client or email app?

When you say "it says the inbox has 87,467 unread emails"  and "it suggests that ALL the emails have for some reason or another, been re-flagged as 'unread'  which would indicate you can get it to open otherwise how do you get that information.

Do you actually mean that your email account will open but not load all the emails or you can not access the emails after it has opened?

Is your mobile phone an Apple or Android device and is the email app you are using set up as an IMAP account or a POP3 account?

[gg30340]

You need to remove all the email addresses you have posted. This is a public forum and you could end up being inundated with spam.

[Kimberlin]

You might want to edit out that email address. This is a worldwide accessible public forum. You risk getting thousands more emails.

Sorry to @gg30340  for effectively exactly the same advice, we both posted at exactly the same time I think.

[gg30340]

There is no restriction on the number of emails with a BTMail account although in this case over 87,000 emails in your Inbox does seem excessive. The Inbox is not a storage folder because it is constantly being changed when new emails arrive and subsequently deleted or moved to another folder by the user although apparently not in this case.

In future you would be better to make new folders and sort out/file your emails into them.

If you can see the emails in your iPhone it may be that the iPhone is marking the emails as unread for some reason or it could be that there is a problem with your email account unmarking them as read. Either way I doubt there is any thing that the forum members will be able to do to help you.

It may be possible to make new folders on the phone and move some of the emails in the Inbox into these folders which may help the load in the Inbox however I suspect that this may be a bit much for you to deal with.

I think you will have to contact BT 0330.1234.150 and ask for the BTMail email team and explain the problem to them. They should be able to help.

[gg30340]

You only get an hour to edit posts. I have ask a moderator to remove the email addresses but this may not be done until tomorrow. 

[licquorice]

And people wonder why they get spammed!!

[Andy_Pearson]

Thank you folks for the warning. Can you tell me how I edit out the email addresses please? Andy....

[gg30340]

Read message 7.

[Kimberlin]

I fear the OP might be too late to edit, it's been over an hour since the post.