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[Andy_Pearson]

I can't get one of my email addresses to open. When it attempts to open the emails, it says the inbox has 87,467 unread emails and I get a timed out error. Considering that the number of emails is for 10 or even 20 maybe years, it suggests that ALL the emails have for some reason or another, been re-flagged as 'unread', which is absurd. As a result, it is understandable that a timeout will occur if it's trying to load up all these emails.

This happens on any PC I use, but does not happen when accessing from a mobile phone. However, all the emails do appear on the phone which further suggests that they have been reset as having 'not been read', which of course, they have been.

None of this happens on any other email addresses I use.

Andy....202605291552

[gg30340]

Are you a BT Broadband customer and is it a BTMail account you are having problems with?

How are you accessing your email account, I presume it is with a web browser and not with an email client or email app?

When you say "it says the inbox has 87,467 unread emails"  and "it suggests that ALL the emails have for some reason or another, been re-flagged as 'unread'  which would indicate you can get it to open otherwise how do you get that information.

Do you actually mean that your email account will open but not load all the emails or you can not access the emails after it has opened?

Is your mobile phone an Apple or Android device and is the email app you are using set up as an IMAP account or a POP3 account?