Message Size Exceeds Maximum Limit Error - But It's Only Text

[mark_n1]

Hi,

This has just started to happen to me, even trying to reply to a single email with minimum text apart from business images from the sender on foot of email.

Also I can't seem to delete the business images/logo from someone else's email, when trying to reply?

Regards Mark.

[Lesley_W]

Hi @mark_n1 

Welcome to our community.

Thanks for trying the steps @Michael_D suggested. Is this happening on every email you try and send or intermittent? 

Lesley

[mark_n1]

Hi Lesley,

It has started to do it every time I try to reply, even if it is a small thread, resulting in having to start a new email to be able to reply, which is really frustrating.

Kind regards Mark. 

[Alex_H]

Hi @mark_n1 ,

Thanks for coming back to us to confirm those details. Can I just double check how it is you are accessing and sending your emails? Is it via the BT Mail app, the BT Website or an email client? 

If for example you use the app, does trying a reply on the website have the same issue? 

Alex

[mark_n1]

Hi Alex,

Apologies for the delay in replying.

I normally access my email via my pc and email/bt.com and I have just tried replying to an email with my mobile and  bt mail app and the reply is sitting in the Outbox with Red triangle and not sending.

It did seem to be able to reply this week to some emails on my pc, but now getting this error message

"We are experiencing issues with the service, please try again later."

Very frustrating if I'm honest.

Kind regards Mark.

[Leanne_T · Accepted solution]

Hi there @mark_n1 

Thanks for coming back to us. 

To get the email account looked into, please get in touch with our email tech guides and they can run some checks to see what is needed to get this resolved for you. 

Leanne.

[GrahamRead92]

This happened to me again today.

I was able to find a workaround by clicking on discard and saving the email as a draft, then reopening it and sending it suscessfully. That was quicker and more convenient than my previous workaround of having to compose a reply from scratch.