Email no sender lots of strange characters

[Ninasm]

Yes I am running Bitdefender. AS per Martin-B, the last six emails I have received are coming in normally again - agreed, hope it is not just a flash in the pan!

[Peeddoor]

I use Bitdefender too but I disabled the Anti Spam and made no difference assuming that may have been involved. I have moved to IMAP but for those with Bitdefender and still using pop3 try this.... If not working still, try disabling the email scanning by going to Bitdefender, then go to protection, then settings for online threat prevention and at the bottom turn off scanning for all emails and see if it makes any difference? If not, remember to turn it back on for incoming and outgoing emails.

[Pbri72]

Yes, we do too

[Pbri72]

Our emails are appearing normally for now too, first one received at 11.01

[Leanne_T · Accepted solution]

Hi everyone,

Thanks for the extra information.

I've heard back from support team now, they have carried out full investigations using the examples provided and have found the cause of the emails showing incorrectly is from a third party anti virus product Bitdefender. This is affecting multiple users not just BT Emails.

Bitdefender have posted an update on the Bitdefender forum and they are conducting investigations.

Leanne. 

[Peeddoor]

My friend who is still on pop3 tried disabling scanning and made no change other than it then dumped all the emails into the junk folder - still missing usual info and unreadable text

[licquorice]

If you read the link, it says disabling scanning is not sufficient, uninstallation is required.

[Chipman]

Have uninstalled BitDefender and restarted.  Sent 6 mails to myself from GMail and all received ok.  Looks like the problem identified.

[Ninasm]

Very odd if it is Bitdefender as I have not changed anything and my emails are coming through properly at the moment

[TcwH]

The first thing I did on tuesday was disable bitdefender email scanning. Some emails seem to be coming through normally without changing anything else, though.