This is very simplified and is not necessarily factual but as far as I am aware when you move to EE your BTMail email accounts stay with BT however because you have moved to BT you are no longer a BT customer and as such your BT Broadband account which contained your BTMail accounts gets closed.
In order to keep your BTMail and still to be able to manage it, you should have had a "new" BT account started by BT. This account does nothing other than to allow you to keep your email accounts and manage them using your existing BTID and MyBT. There is no charges on this account. If you were able to check it would show £00.00.
It would appear, as has previously happened to others, that the "new" BT account was not started and as such your email would not have been able to be managed. It is as far as I am aware it should have been simple to set you up with a new BT account.
Are you still able to access and use your email accounts by logging onto them using the Email log on page BTMail
If you can still logon to the email accounts it means that they are still active and should be able to be recovered and added to a new BT account.
As regards managing them you can do that from within the email account by logging onto it and then clicking on the username at the top right hand side then selecting "Account Info". This gives you options such as changing your password.
If you can not log into your BTMail email accounts I suspect that the accounts should be able to be recovered but it will take the intervention of the BT email team because you have no access to your MyBT.
If you have access to your MyBT you could recover a deleted email account for up to 60 days after deletion.
If you still have your old BT account number try using that when you call BT 0330.1234.150 or try holding on with out selecting an option and it may route you to a person.
