What happens to my BT Email if I move from BT to New EE?

[scott42_uk]

Thanks again for the swift response

[scott42_uk]

Thanks for letting me know of your experience it sounds a lot better that the others on the forum.

[gg30340]

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@scott42_uk wrote:
Thanks for letting me know of your experience it sounds a lot better that the others on the forum.

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GIven the numbers of transfers to EE there are very few posts about their email accounts being a problem because of the transfer. 

[phsutton]

Dear Nick,

Your excellent post is very clear though sadly it seems that EE telephone guiders have not been informed. I had an attractive online offer to migrate to EE but I wanted to double check that my existing btinternet addresses would indesed be fully accessible at no extra cost. The EE telephone salesperson was adamant that I would have to pay £7 extra (which would have knocked the economics of the offer on the head) or I could access them through webmail only (which is unbelievably clunky if you use multiple addresses). I made absolutely no progress and  for the moment I am staying with BT Internet who gave me a new plan nearly as good as the EE offer.

May I ask if you could use your influence with your BT and EE management contacts to get the EE training sorted out so everyone is singing from the same hymn sheet.

Regards

[Peter_W]

Hi there @phsutton.

Welcome back to the Community 😊

With this one, the information they've advised you is correct for customers moving over to alternative providers, but as Nick highlighted in this post, it's different when it's EE. 

I'm going to send you over a private message in a few moments, and we can take a closer look into your experience from there. 

Peter