I have an elderly friend, well into her 90's and a few months ago I assume she was switched to DV. I noticed each time I called her after this time it picked up on the 1571 messaging service after 30 seconds of the phone ringing but she had no idea what this was. I explained to her she needed to dial 1571 to listen to any messages but she can't grasp what I have been saying. When I see her (weekly) I check her phone and on one occasion just a few weeks ago she had 12 messages left and one was quite important from her GP instructing her to stop taking a certain medication. I have tried to disable this answering system but failed. She is not online so it is impossible to do that way. She is confused due to her advancing years and I would just like to get it off her phone but I cannot find a way. Can anyone help please
