41 days since I was told Digital Voice will happen withing 30 days

[Cowley]

I've had a couple of postcards via Royal Mail, and an email on 9 August stating my line would be moving to Digital Voice within 30 days.

I'm quite happy to move, but I'd like to know when it will happen.

I find that phoning the number given 0330 1234 150 doesn't help as the only option on landlines is to report a fault. I would expect there to be a dedicated option, ideally with a message telling me when I would be moving. 

Is there any way to contact BT about this delay?

[jac_95]

Hi Cowley,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.