Just had the initial email for DV. Bit vague on the dates, though. We’ll be moving you to DV etc…maybe in few weeks…or months…or possibly a year. Aaaaaargh!
There are things I need to modify before this goes through so some real notice would be nice. Anybody out there able to give me a better idea on the actual lead time between this email and the change over please?
Solved! Go to Solution.
From other forum posts it could be a few weeks or few months or even longer. You can try phoning FTTP TEAM who deal with DV who may be able to help 08005874787
In most cases I think you'll get a date after 4 weeks from initial Comms.
It's better to get prepared now rather than wait for the switch over date
Yes the initial Comms is a heads up - a way to start making you think about what you need to do to get prepared along with a prompt to make you start having those conversations.
E.g if you have alarms systems that need to be checked for compatibility or upgraded along with those that have medical/care devices or if you need extra help getting it set up. Having those conversations with BT and the supplier/provider of the devices now will help make sure you are prepared and that you are offered the appropriate solutions and support during the switch over.
I received confirmation of the DV order 4-5 weeks after the initial email and letter. More cards followed through the door. When you get the order confirmation you have 1 week notice before the changeover actually happens.
So 5-6 weeks end to end from my experience.
Excellent. That’s more like a working timeframe.
Coincides with the lecky meter being replaced. Can I time it or what? You watch. They'll flick the switch for DV and the electricity will go off at the same time, I bet. Lol
@Colin_London Thanks for that. Very useful.
I’m in the East Midlands so part of the regional switchover.
So far I’ve had a general info letter, another get ready letter and today, 2 postcards inviting me to order either the adaptor or handsets. There is a weblink in the postcard (or you can order via text) which asks you for your telephone number which then generates a code to enter into the BT Shop checkout page.
The order is in for the free adaptor so I assume there will be a period of waiting for the actual switchover letter to arrive.