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Alexa Smart Speakers on Digital Voice Service
Does anyone know how to set up an Alexa Smart speaker (Echo Dot) to answer incoming voice calls on the BT Digital Voice service?...I have set up the system for outgoing calls and it works very well. My elderly mother is hard of hearing and can't use a normal handset (even with hearing aid compatible handsets), but she seems to be able to use a hands free Alexa speaker quite well but currently only for outgoing calls. Anyone help please ? Or does anyone have the contact details for the Accessibility Product Manager at BT who may be able to advise ? Many thanks.
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Re: Alexa Smart Speakers on Digital Voice Service
Thanks for the post and welcome to the Community.
This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.
Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events
To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital
If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.
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Re: Alexa Smart Speakers on Digital Voice Service
Hi @GRM11
Welcome to the Community.
Hands free and voice activation function are great to make life easier for your mother, so being able to receive calls would be great too.
All of Amazon's smart speakers are capable of calls through your mobile number. However you needed an Echo Connect device which allowed you to take landline phone calls through an Echo speaker.
It appears Amazon have discontinued the service back in February, so Echo Connect is no longer available and not possible to take landline calls through Amazon speakers in this way.
You'll need to find an alternative solution for your mother answering calls hands free, for now.
Ali
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