BT DV Voicemail sometimes work and other times wont allow a message to be left

[archer3]

BT DV voicemail is behaving strangely after migrating to DV a couple of weeks ago.   If I call the number and allow it to ring 7 times, it diverts to BT DV VM as you would expect.  However, sometimes this is followed by “Welcome to Voicemail, please leave a message” but other times “Sorry you cannot leave a message at the moment”. 

I tried it this morning.  The first time I got “Sorry you cannot leave a message”.  I then called 2 mins later and got “…please leave a message”.  Each time I am calling from the same O2 mobile phone.  Friends have tried it and had the same problem.

My own answering machine is switched off, so these messages are both coming from BT DV Voicemail.

Any ideas?

[jac_95]

Hi archer3,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[archer3]

@jac_95 

Thank you for the link.  However, the FAQs don't help at all with this particular problem.