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Message 1 of 8

BT HD phone won’t turn on

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Hi all,

 

hopefully  someone can help.

 

we have a new but he digital phone and despite checking and changing batteries it still doesn’t t show any signs of life.

 

when I take batteries our and put back it beeps/flashes twice and then off again

 

any ideas?

 

 

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Message 2 of 8

Re: BT HD phone won’t turn on

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Is this a new phone for Digital Voice or just a new phone for existing copper. Connection?  Which model of phone?



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Message 3 of 8

Re: BT HD phone won’t turn on

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Sorry, that might help!

 

BT Advanced Digital Home Phone Cordless With Alexa Built-in Wireless Work HUB 2

 

i should also say that it was working but then seemed to stop as though the batteries ran out of charge but that was in just a few days

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Message 4 of 8

Re: BT HD phone won’t turn on

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Sounds like maybe the charger has failed or become disconnected. Not being familiar with that model does it show any sign of charging?

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Message 5 of 8

Re: BT HD phone won’t turn on

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Di you charge the phone for the recommended 16 hours before initial use?

Here's the user guide:

BT-Advanced-Digital-Home-Phone-wit-Alex-Quick-set-Up-UserGuide.pdf

RIC9380

 

 

 

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Message 6 of 8

Re: BT HD phone won’t turn on

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Have you tried replacing the batteries and charging?

If you can take out the existing batteries then as a test you can insert ordinary batteries and see if that powers up the phone  just make sure your remove these batteries and replace with rechargeable before putting on charger



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Message 7 of 8

Re: BT HD phone won’t turn on

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Hi, yes tried that and still same

 

guess I need to contact Bt now for a replacement

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Message 8 of 8

Re: BT HD phone won’t turn on

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as that has not worked then phone CS 150 or 0800800150 from mobile and ask for a replacement



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