BT HD phone won’t turn on

[Norfolkcol]

Hi all,

hopefully  someone can help.

we have a new but he digital phone and despite checking and changing batteries it still doesn’t t show any signs of life.

when I take batteries our and put back it beeps/flashes twice and then off again

any ideas?

[imjolly]

Is this a new phone for Digital Voice or just a new phone for existing copper. Connection?  Which model of phone?

[Norfolkcol]

Sorry, that might help!

BT Advanced Digital Home Phone Cordless With Alexa Built-in Wireless Work HUB 2

i should also say that it was working but then seemed to stop as though the batteries ran out of charge but that was in just a few days

[rbz5416]

Sounds like maybe the charger has failed or become disconnected. Not being familiar with that model does it show any sign of charging?

[RIC9380]

Di you charge the phone for the recommended 16 hours before initial use?

Here's the user guide:

BT-Advanced-Digital-Home-Phone-wit-Alex-Quick-set-Up-UserGuide.pdf

RIC9380

[imjolly]

Have you tried replacing the batteries and charging?

If you can take out the existing batteries then as a test you can insert ordinary batteries and see if that powers up the phone  just make sure your remove these batteries and replace with rechargeable before putting on charger

[Norfolkcol]

Hi, yes tried that and still same

guess I need to contact Bt now for a replacement

[imjolly · Accepted solution]

as that has not worked then phone CS 150 or 0800800150 from mobile and ask for a replacement