BT smart digital phone lost contacts.

[alansb8]

Is it possible to store contacts that are on my BT Smart digital phone so that do not vanish during power cuts or factory resets?  BT support 3 days ago did a factory reset on my Smarthub 2 which resulted in all my contacts being wiped out of the phone because they 'forgot' that I was fully digital.   I would like to be able to store them elsewhere so they may be imported should the situation arise again.  I do not have a BT mobile contract.

[jac_95]

Go to 192.168.1.254 and you can export and import the contact list

[alansb8]

Many thanks, I think I have found the location but there is nothing to import/export but I'll keep searching thanks.

[David500]

The factory reset of the SH2 cleared all settings back to default which included removing all your contacts. You will have to re-enter them manually. Once you have re-entered your contacts you can then export them as a backup as @jac_95 said in message #2 above. Remember to export a new backup each time you add or remove contacts.

[alansb8]

Many thanks for confirming what I suspected, just a pity that the BT support engineers didn't remember it at the time of the reset.  Again thanks for your help.